{"xsrfToken":"8ad2d7fda38233e747c30e99ffb36c63b647a6fa_lout","branding":{"id":"2","key":"sd","name":"Fig FAQ","portalBaseUrl":"/servicedesk/customer/portal/2","logoUrl":"/rest/servicedesk/1/customer/viewport-resources/portal-logo/2/1","theme":{"headerBGColor":"#d1fefe","headerLinkColor":"#292929","headerLinkHoverColor":"#122e2e","headerLinkHoverBGColor":"#122e2e","headerBadgeColor":"#122e2e"}},"helpCenterBranding":{"logoUrl":"https://api.media.atlassian.com/file/33af735d-cade-4d4f-817b-dd03dbfa107a/image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2NzJjMjI3Yi04NmVjLTRmOGItOWUyZi1mMDY3NjA1Y2YzNmUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOjMzYWY3MzVkLWNhZGUtNGQ0Zi04MTdiLWRkMDNkYmZhMTA3YSI6WyJyZWFkIl19LCJleHAiOjE3NDcxNjk3NDEsIm5iZiI6MTc0NzE2OTE0MX0._-LKWQXwp-N5t4nu3D9THbURRBfaE7JyHg-YBfTTLDo&client=672c227b-86ec-4f8b-9e2f-f067605cf36e&mode=fit","logoId":"33af735d-cade-4d4f-817b-dd03dbfa107a","isLogoAvailable":true,"helpCenterTitle":"Welcome to Mindforce Help Center and Fig FAQ","sharedPortalName":"Mindforce Help Center","userInitialAnnouncementHeader":"Need help?","userInitialAnnouncementMessageWiki":"<p>\uD83D\uDCCC <b>Quick Access to Useful Articles</b></p>\n<ul class=\"alternate\" type=\"square\">\n <li><a href=\"https://mindforcegamelab.atlassian.net/servicedesk/customer/portal/2/article/2024898565\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Log in issues </a></li>\n <li><a href=\"https://mindforcegamelab.atlassian.net/servicedesk/customer/portal/2/article/1944485890\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Verify Email/account </a></li>\n <li><a href=\"https://mindforcegamelab.atlassian.net/servicedesk/customer/portal/2/article/1886486529\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Reset password </a></li>\n <li><a href=\"https://mindforcegamelab.atlassian.net/servicedesk/customer/portal/2/article/1995702273\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Medication requirement </a></li>\n <li><a href=\"https://mindforcegamelab.atlassian.net/servicedesk/customer/portal/2/article/1943765023\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Fig Email settings </a></li>\n <li><a href=\"https://mindforcegamelab.atlassian.net/servicedesk/customer/portal/2/article/1943273477\" class=\"external-link\" rel=\"nofollow noreferrer\" target=\"_blank\" style=\"text-decoration: underline;\">Delete account </a></li>\n</ul>\n<p>The <b>Fig FAQ</b> is here to help you out - Use the <b>search</b> bar to look for a solution! ☝️</p>","translations":{"de-DE":{"localeDisplayName":"German (Germany)"},"en-US":{"helpCenterTitle":"Welcome to Mindforce Help Center and Fig FAQ","sharedPortalName":"Mindforce Help Center","announcementHeader":"Need help?","announcementMessage":"\uD83D\uDCCC *Quick Access to Useful Articles*\n- [Log in issues |https://mindforcegamelab.atlassian.net/servicedesk/customer/portal/2/article/2024898565]\n- [Verify Email/account |https://mindforcegamelab.atlassian.net/servicedesk/customer/portal/2/article/1944485890]\n- [Reset password |https://mindforcegamelab.atlassian.net/servicedesk/customer/portal/2/article/1886486529]\n- [Medication requirement |https://mindforcegamelab.atlassian.net/servicedesk/customer/portal/2/article/1995702273]\n- [Fig Email settings |https://mindforcegamelab.atlassian.net/servicedesk/customer/portal/2/article/1943765023]\n- [Delete account |https://mindforcegamelab.atlassian.net/servicedesk/customer/portal/2/article/1943273477]\n\n\nThe *Fig FAQ* is here to help you out - Use the *search* bar to look for a solution! ☝️","localeDisplayName":"English (United States)"},"sv-SE":{"helpCenterTitle":"Välkommen till Mindforce hjälpcenter","sharedPortalName":"Mindforce Help Center","localeDisplayName":"Swedish (Sweden)"},"fr-FR":{"localeDisplayName":"French (France)"}},"canEditAnnouncement":false,"siteDefaultLanguageTag":"en-US","userLanguageTag":"en-US","portalThemeColor":"#6f2cff","helpCenterTitleColor":"#ffffff","bannerMediaApiUrl":"https://api.media.atlassian.com/file//image?token=eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2NzJjMjI3Yi04NmVjLTRmOGItOWUyZi1mMDY3NjA1Y2YzNmUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTpmaWxlOiI6WyJyZWFkIl19LCJleHAiOjE3NDcxNjk3NDEsIm5iZiI6MTc0NzE2OTE0MX0.57eKx2wSmMvR0ahVb1-Idf5Dp1Rt8uuMwVQwCMr7rU4&client=672c227b-86ec-4f8b-9e2f-f067605cf36e&height=300&mode=fit","bannerMediaApiFileId":"","useDefaultBanner":false,"isBannerAvailable":true,"topBarColor":"#FFFFFF","topBarTextColor":"#172B4D","hasTopBarBeenSplit":true},"portal":{"id":"2","key":"sd","projectId":10009,"serviceDeskId":2,"name":"Fig FAQ","description":"<p><b>WELCOME!</b></p>\n<p>Here you can get support for our app <b>Fig</b>.<br> We will do our utmost to help you in the best way!</p>\n<p>\uD83D\uDD0E <b>Fig FAQ - Search for resolutions</b><br> In the search box, you can search for the problems you are experiencing and see if you can be helped by one of the articles.</p>\n<p>\uD83D\uDCDD <b>Report issues</b><br> If you can’t find a solution to your question or issue in the Fig FAQ, you can contact us by selecting a category below.</p>\n<p>⏱️ <b>Response time</b><br> We respond to inquiries as soon as possible (usually within 24 hours) during business hours (Mon-Fri, 08:00-16:00 CET, UTC+01:00).</p>\n<p><b>Please note that during public holidays (e.g. Easter), support will be limited.</b><br> <em>We appreciate your understanding and will get back to you as soon as possible!</em></p>\n<p>\uD83D\uDCEC <b>Check Your SPAM Folder</b><br> Sometimes, our respons messages may be flagged as spam by email providers. Please check your spam or junk folder to ensure you don’t miss our reply.</p>\n<p>Thank you for your patience and understanding!</p>","portalBaseUrl":"/servicedesk/customer/portal/2","reqTypes":[{"id":"12","name":"Other questions","descriptionHtml":"","callToAction":"Other questions","introHtml":"<p>Don't see what you're looking for? Select this option and we'll help you out.</p>","icon":10638,"iconUrl":"https://mindforcegamelab.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10638","groups":[4],"key":""},{"id":"14","name":"Report a bug","descriptionHtml":"","callToAction":"Report a bug","introHtml":"<p>Tell us the problems you're experiencing.</p>","icon":10634,"iconUrl":"https://mindforcegamelab.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10634","groups":[4],"key":""},{"id":"16","name":"Suggest improvement","descriptionHtml":"","callToAction":"Suggest improvement","introHtml":"<p>See a place where we can do better? We're all ears.</p>","icon":10628,"iconUrl":"https://mindforcegamelab.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10628","groups":[4],"key":""},{"id":"9","name":"Technical support","descriptionHtml":"","callToAction":"Technical support","introHtml":"<p>Need help installing, creating an account, configuring, or troubleshooting? Select this to request assistance.</p>","icon":10609,"iconUrl":"https://mindforcegamelab.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10609","groups":[4],"key":""},{"id":"13","name":"Emailed request","descriptionHtml":"","callToAction":"Emailed request","introHtml":"<p>Request received from your email support channel.</p>","icon":10616,"iconUrl":"https://mindforcegamelab.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10616","groups":[],"key":""},{"id":"11","name":"Product trial questions","descriptionHtml":"","callToAction":"Product trial questions","introHtml":"<p>Trying out our product and want more information? Select this and we'll be happy to answer your questions.</p>","icon":10630,"iconUrl":"https://mindforcegamelab.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10630","groups":[],"key":""},{"id":"15","name":"Suggest a new feature","descriptionHtml":"","callToAction":"Suggest a new feature","introHtml":"<p>Let us know your idea for a new feature.</p>","icon":10624,"iconUrl":"https://mindforcegamelab.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10624","groups":[],"key":""}],"reqGroups":[{"id":4,"name":"General"}],"orderMapping":{"3":[9,14,16,12],"4":[14,9,16,12]},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"bab93a07-b451-315d-b92b-939345041aea","appLinkName":"System Confluence","appLinkUrl":"https://mindforcegamelab.atlassian.net/wiki","spaceKey":"FKB","spaceName":"FIG Knowledge base","spaceUrl":"https://mindforcegamelab.atlassian.net/wiki/spaces/FKB","isServer":false},"labels":[],"projectKey":"SD","serviceDeskId":2,"kbLinkDomainURLs":["https://mindforcegamelab.atlassian.net"]},"createPermission":true,"portalAnnouncement":{"portalId":2,"canEditAnnouncement":false,"canAdministerProject":false,"portalProjectKey":"SD","userLanguageHeader":"","userLanguageMessageWiki":"","defaultLanguageHeader":"","defaultLanguageMessage":"","defaultLanguageDisplayName":"English (United States)","isUsingLanguageSupport":true,"translations":{}},"canViewCreateRequestForm":true,"isProjectSimplified":false,"mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2NzJjMjI3Yi04NmVjLTRmOGItOWUyZi1mMDY3NjA1Y2YzNmUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwOSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDcxNzAzNDEsIm5iZiI6MTc0NzE2OTE0MX0.-WMT0GR0_PkERLZfDMlqrMBAUHHAp_guA4QrlXNnaAg","targetCollection":"upload-project-10009","endpointUrl":"https://api.media.atlassian.com","clientId":"672c227b-86ec-4f8b-9e2f-f067605cf36e","tokenDurationInMins":20},"categories":{"categoriesSupported":true,"categories":[]}},"reqCreate":{"id":9,"projectId":10009,"form":{"name":"Technical support","descriptionHtml":"","callToAction":"Technical support","intro":"<p>Need help installing, creating an account, configuring, or troubleshooting? Select this to request assistance.</p>","instructions":"","icon":10609,"iconUrl":"https://mindforcegamelab.atlassian.net/rest/servicedeskapi/requesttype/icon/type/SD_REQTYPE/id/10609","key":""},"fields":[{"fieldType":"text","fieldId":"email","fieldConfigId":"","label":"Email confirmation to","description":"","descriptionHtml":"","required":true,"displayed":true,"presetValues":[]},{"fieldType":"text","jiraFieldType":"summary","fieldId":"summary","fieldConfigId":"","label":"Summary","description":"Summarize the bug briefly.","descriptionHtml":"<p>Summarize the bug briefly.</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"textarea","jiraFieldType":"description","fieldId":"description","fieldConfigId":"","label":"Description","description":"Please provide details of the problems you are having. Please mention the model of your phone and operative system version. (ex. iOS 14.5, Android 9)","descriptionHtml":"<p>Please provide details of the problems you are having. Please mention the model of your phone and operative system version. (ex. iOS 14.5, Android 9)</p>","required":true,"displayed":true,"presetValues":[],"rendererType":"atlassian-wiki-renderer"},{"fieldType":"text","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:textfield","fieldId":"customfield_10162","fieldConfigId":"10272","label":"Device","description":"Please name your device here: Example iPhone 12 or Samsung Galaxy s21","descriptionHtml":"<p>Please name your device here: Example iPhone 12 or Samsung Galaxy s21</p>","required":true,"displayed":true,"presetValues":[]},{"fieldType":"attachment","jiraFieldType":"attachment","fieldId":"attachment","fieldConfigId":"","label":"Attachment","description":"Screenshot or video","descriptionHtml":"<p>Screenshot or video</p>","required":false,"displayed":true,"presetValues":[]},{"fieldType":"select","jiraFieldType":"com.atlassian.jira.plugin.system.customfieldtypes:select","fieldId":"customfield_10165","fieldConfigId":"10276","label":"User group","description":"Select one of the options: Are you part of the Clinical trial or the Beta test? (If you're a part of the clinical trial the app you have installed is called MGL-F001. If you're part of the Beta test the app you have installed is called Fig)","descriptionHtml":"<p>Select one of the options: Are you part of the Clinical trial or the Beta test? (If you're a part of the clinical trial the app you have installed is called MGL-F001. If you're part of the Beta test the app you have installed is called Fig)</p>","required":true,"displayed":true,"presetValues":[],"values":[{"value":"10123","label":"MGL-F001 Clinical trial","selected":false,"children":[]},{"value":"10124","label":"Fig Beta test","selected":false,"children":[]},{"value":"10160","label":"Fig release","selected":false,"children":[]}],"noneOptionRequired":true}],"userOrganisations":[],"canBrowseUsers":false,"requestCreateBaseUrl":"/servicedesk/customer/portal/2/create/9","requestValidateBaseUrl":"/servicedesk/customer/portal/2/validate/9","calendarParams":{"firstDay":0,"date":"2025-05-13T22:45:41+0200","useISO8601WeekNumbers":false,"dateIfFormat":"%e/%b/%y","dateTimeIfFormat":"%e/%b/%y %I:%M %p","timeFormat":"12"},"kbs":{"kbEnabled":true,"kbLink":{"appLinkId":"bab93a07-b451-315d-b92b-939345041aea","appLinkName":"System Confluence","appLinkUrl":"https://mindforcegamelab.atlassian.net/wiki","spaceKey":"FKB","spaceName":"FIG Knowledge base","spaceUrl":"https://mindforcegamelab.atlassian.net/wiki/spaces/FKB","isServer":false},"labels":[],"projectKey":"SD","serviceDeskId":2,"kbLinkDomainURLs":["https://mindforcegamelab.atlassian.net"]},"canRaiseOnBehalf":false,"canSignupCustomers":false,"canCreateAttachments":true,"attachmentRequiredField":false,"hasGroups":true,"canSubmitWithEmailAddress":false,"showRecaptcha":false,"siteKey":"","mediaApiUploadInformation":{"token":"eyJhbGciOiJIUzI1NiJ9.eyJpc3MiOiI2NzJjMjI3Yi04NmVjLTRmOGItOWUyZi1mMDY3NjA1Y2YzNmUiLCJhY2Nlc3MiOnsidXJuOmZpbGVzdG9yZTp1cGxvYWQ6KiI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y29sbGVjdGlvbjp1cGxvYWQtcHJvamVjdC0xMDAwOSI6WyJyZWFkIiwiY3JlYXRlIiwidXBkYXRlIl0sInVybjpmaWxlc3RvcmU6Y2h1bms6KiI6WyJyZWFkIiwiY3JlYXRlIl19LCJleHAiOjE3NDcxNzAzNDEsIm5iZiI6MTc0NzE2OTE0MX0.-WMT0GR0_PkERLZfDMlqrMBAUHHAp_guA4QrlXNnaAg","targetCollection":"upload-project-10009","endpointUrl":"https://api.media.atlassian.com","clientId":"672c227b-86ec-4f8b-9e2f-f067605cf36e","tokenDurationInMins":20},"hasProformaForm":false,"proformaTemplateForm":{},"proforma":{"formExists":false,"formValid":false},"key":""},"portalWebFragments":{"headerPanels":[],"subheaderPanels":[],"footerPanels":[],"pagePanels":{"propertyPanels":[],"legacyPropertyPanels":[]}}}